More than software. A partnership.
While others offer chatbots and help docs, we provide real human experts who learn your business, train your team, and stay with you for the long haul. Your success is our success.
Why invest in support?
Unlock the full potential of your social media automation.
Faster Results
Get up and running quickly with expert guidance instead of figuring everything out yourself.
Expert Strategy
Our specialists have managed thousands of social media accounts and know what works.
Save Time
Focus on your business while we handle the complexities of social media automation.
Avoid Mistakes
Prevent common pitfalls that can hurt your brand or waste your time.
Enterprise-grade support for businesses of every size.
From startups to Fortune 500s, we scale our support to match your needs.
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Small Business Support
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Quick setup assistance, template recommendations, and growth strategies tailored for lean teams.
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Mid-Market Solutions
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Team training, multi-department coordination, and custom workflows for scaling organizations.
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Enterprise Services
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Dedicated account teams, SLAs, security audits, and integration support for complex deployments.
Real people. Real expertise. Real results.
Unlike fly-by-night apps that disappear when you need help, Apaya is backed by a dedicated support team with years of social media expertise. Your account manager stays with you, learns your business, and becomes a true extension of your team.
- We'll do Zoom, Google Meet, or phone calls
- Same team from onboarding to optimization
- Direct access to product engineers when needed
98%
Customer Satisfaction Score
Based on 1,200+ support interactions
Complete implementation support.
Our team helps you set up, train your team, and get the most out of Apaya.
Platform Configuration
We don't just give you login credentials and disappear. Our team configures every aspect:
- • Brand framework setup and optimization
- • Custom post template creation
- • Workflow automation design
- • Platform integration configuration
Employee Training
Ensure your entire team maximizes Apaya's potential:
- • Live onboarding sessions for all users
- • Role-specific training modules
- • Recorded tutorials for new hires
- • Quarterly refresher workshops
Adoption Acceleration
Drive internal adoption and ROI faster:
- • Change management consulting
- • Internal champion programs
- • Usage analytics and recommendations
- • Success milestone tracking
Strategic Consulting
Leverage our social media expertise:
- • Content strategy development
- • Campaign planning workshops
- • Competitive analysis reviews
- • Quarterly performance audits
Enterprise security you can trust.
Your data and brand reputation are safe with us.
SOC 2 Compliant
Audited security controls
256-bit Encryption
Bank-level data protection
GDPR & CCPA
Global compliance standards
Daily Backups
Never lose your content
Your Success is Our Mission
When you choose a support plan, you're not just getting help tickets answered. You're getting a dedicated team invested in your growth. We celebrate your wins, troubleshoot your challenges, and evolve with your business.
2.5 years
Average customer relationship
< 2 hours
Average response time
100%
US-based support team
What Our Users Say
Testimonials.
Hear from users who save time, boost engagement, and grow their audience.
"Apaya AI doubled our engagement in weeks, posting daily thought leadership without pulling our dev team away."
Vivek Thakur CEO at Kokotree
"Daily customer stories and promotions now run on autopilot, driving 25% more inquiries with zero effort."
Sarah Chen Owner at BerksConnect
"Apaya automates content for 50+ clients, cutting workload by 40% and boosting results effortlessly."
Mike Patel Director at Resultris Agency
"Consistent, sales-driving posts across platforms increased our social traffic by 20% and sales by 15%."
Emma Lopez Manager at Toperty
"Authentic daily posts tripled my partnerships and grew my followers by 25% without the grind."
Jordan Kim Director at Doors4Jobs
FAQs
Everything about Apaya’s support.
What's included in Basic Support?
How quickly do you respond to support requests?
Can I upgrade my support plan anytime?
What if I need help outside business hours?
Do you offer phone support?
Can I downgrade my support plan?
What happens if my dedicated specialist leaves?
Do you work with international businesses?
Can you help with content strategy beyond just posting?
What if I'm not satisfied with my support experience?
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