Same-day help from the team that built the platform.
When you reach out to Apaya support, you're talking to the people who designed and built every feature you use. We know the platform inside and out, and we use that knowledge to help you move faster. Every plan includes email support from day one. Priority Support gives you same-day responses, chat and phone access, and a direct line to our team.
Included
Every plan
Standard support with every Apaya subscription.
$0 /month
Get started- Email support (Mon-Fri)
- 24-48 hour response time
- Help center & tutorials
- Bug reporting
Priority
Recommended
Same-day responses, chat and phone access, and hands-on help from our team.
20% of annual plan
Billed annually · Starting at $94/year
Contact us- Everything in Included
- Same-day responses
- Chat & phone access
- Hands-on help in your account
Example pricing
For most customers, Priority Support works out to less than $10/month for same-day access to our team.
The businesses that grow fastest on Apaya all have one thing in common.
They have Priority Support. When they have a question, they reach out and we handle it — usually the same day. They stay focused on their business while our team keeps things running smoothly.
Every Apaya customer gets email support included. That never goes away. But our Priority Support customers get something different: same-day responses and a direct line to the people who built this platform. When you need help with something, you're talking to someone who can actually get into your account and take care of it.
Priority Support is 20% of your annual plan, billed once per year. For most customers, that works out to less than $10/month for same-day access to our team.
Talk to our teamSame-day responses
Ask in the morning, have an answer by the afternoon. Your momentum stays intact.
Chat & phone access
Chat directly with our team or pick up the phone. Real conversations with real people who know the platform.
We resolve it, not just explain it
We get into your account and take care of it directly. You stay focused on your business.
What our team helps you with.
You run the platform. We're here whenever you need a hand.
Account setup
Connecting social accounts, configuring your posting schedule, setting up campaigns, and organizing your content categories. We walk you through it or handle it for you.
Content & campaigns
Questions about how to generate content, adjust your posting schedule, use content categories, or get the best results from the AI. We've helped hundreds of businesses — we know what works.
Templates & design
Help with the design editor, creating branded templates, uploading assets, and making sure your graphics look polished and professional across every platform.
Brand voice
Your brand voice settings shape the quality of every AI-generated post. We help you configure everything so your content sounds like you from the very first post.
I'd love to add more educational content to my feed. Can you help me adjust my content mix?
10:14 AM
Great idea. I've updated your content categories to increase educational posts to 35%. Your next batch of AI content will reflect the new mix.
10:22 AM
That was fast. Can you also help me create a new template for these posts?
10:23 AM
Absolutely. I'll design a new educational template using your brand colors and send it over for your review today.
10:25 AM
Real answers from real people who know the platform.
The Apaya support team isn't a call center. We're the same people who designed the platform, built the AI, and created the features you use every day.
When you ask us a question, we already understand the context. We know how the brand voice engine works, how the content categories shape your AI output, and how the design editor creates your graphics. That means faster, more specific answers — and often, we can make the change for you directly in your account.
That's the difference between generic support and a team that knows every detail of the product. We bring the same expertise to every conversation that we put into building the platform itself.
Want our team to handle even more?
Support keeps you moving forward. If you want us to set up your account or manage your social media entirely, we do that too.
Onboarding
We set up your entire account — brand profile, social connections, templates, and first campaigns — so you start publishing from day one.
Learn more →Managed Social Media
We handle your entire social media operation — strategy, content creation, scheduling, and publishing — so you can focus on your business.
Learn more →FAQs
Common questions about Apaya support plans.
What support is included with every Apaya plan?
What does Priority Support include?
How is Priority Support priced?
Do I need to be on an annual plan for Priority Support?
What kind of questions can I ask?
Can I upgrade from Included to Priority later?
Do you offer phone support?
Every plan includes support. Priority takes it further.
Same-day responses, chat and phone access, and hands-on help — starting at less than $10/month.
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