Learn the platform
Use in-platform documentation, product guidance, and support resources to understand how Apaya works and how to get more from your account.
Customer Support
Apaya Support
Help from the team behind the platform.
Apaya Support helps customers set up, use, and grow with the platform. Whether you are creating your first campaign, working with our managed team, or rolling Apaya out across an enterprise organization, support is built into the customer experience.
In-platform support
How can we help?
A
Campaign setup
Guidance for campaign inputs, assets, templates, and review.
Publishing support
Help with social connections, scheduled posts, and account setup.
Enterprise workflow
Support for teams, brands, approvals, API access, and implementation.
Always connected to the workflow
Support for every stage of your Apaya workflow.
AI social media production has moving parts: brand setup, assets, templates, campaigns, approvals, scheduling, publishing, reporting, and integrations. Apaya Support helps customers work through those pieces so the content workflow keeps moving.
Workflow status
Customer support checklist
Brand framework
Assets
Templates
Campaigns
Approvals
Publishing
Reporting
How support helps
Guidance when you need it.
Get help when questions come up
Reach out from inside the platform when you need help with setup, campaigns, templates, publishing, reporting, account access, or configuration.
Work through technical needs
Get support for social connections, publishing issues, account setup, exports, API workflows, and enterprise configuration.
Support services
Support services for Apaya customers.
Apaya provides customer support across self-serve, managed, and enterprise customer relationships.
Self-serve customers
Standard Support
For self-serve customers using Apaya to create, schedule, publish, and measure social content. Standard Support helps customers use the platform and resolve product questions through in-platform support resources.
Managed customers
Premier Support
For Managed customers working more closely with Apaya on campaigns, content production, review, reporting, and monthly execution. Premier Support connects support to the managed service relationship.
Enterprise customers
Enhanced Support
For Enterprise customers with multi-brand workflows, procurement needs, security review, SSO, API access, integrations, implementation, and ongoing account coordination.
Customer resources
Support resources inside Apaya.
Apaya customers can access documentation, help desk support, and product guidance from inside the platform. That keeps support connected to the account, brand, campaign, and workflow the customer is working on.
Sign in to ApayaDocumentation
Product guidance and workflow instructions inside the platform.
Help desk
Customer support requests connected to the Apaya account.
Account context
Support that can reference the customer's brand setup, campaigns, assets, and publishing workflow.
Get the support you need to keep social content moving.
Whether you are just getting started or managing Apaya across a larger organization, our team is here to help.